Multilingual Customer Support Specialist

We are seeking highly motivated and dedicated individuals to fill the role of Call Center Representative. This position is responsible for providing exceptional support to customers through various communication channels.

The ideal candidate will possess excellent listening and interpersonal skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously. A high school diploma or equivalent is required, as well as bilingual fluency in English and Spanish.

The selected candidate will be expected to work flexible shifts, including weekends and holidays, and may be required to move about the office to accomplish tasks. Prior experience in a bilingual customer service role is preferred but not required.

The responsibilities of this role include:

• Handling inbound and outbound calls in English and Spanish.
• Translating and communicating clearly across both languages.
• Assisting customers with billing, account updates, and general inquiries.
• Maintaining accurate and detailed records of customer interactions.
• Escalating complex issues to the appropriate department.
• Following company policies and procedures for customer interactions.
• Meeting daily and monthly performance goals.

The following qualifications are necessary for this role:

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and Spanish is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and organizational skills.
• Prior experience in a bilingual customer service role is preferred.

As a valued member of our team, you will enjoy the following benefits:

• HMO, medical and dental coverage.
• Free meal during training.
• Career growth and learning opportunities.
• Allowances (Rice, Clothing, Laundry, Meal).
• Performance and loyalty bonuses.
• Frequent disinfection and fogging of workplace.
• Opportunities for growth and promotion.
• Employee shuttle services.
• Company retreats and off-site events.
• Sharpen your social skills while meeting awesome people and making new friends.
• Plus, more in-office rewards, raffles, recognition gifts, and treats.

This job operates in a professional office environment. While performing the duties of this role, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of our organization to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At our organization, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at our organization are based solely on a person's merit and qualifications. We maintain a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling our commitment to a diverse and equal opportunity work environment.

We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is our policy to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.