Multilingual Customer Support Specialist

24 hours ago

Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱3,000 - ₱5,000
About the Role

We are seeking a skilled and multilingual professional to join our Player Engagement team as a Japanese Agent.

This is an exciting opportunity for someone who is passionate about video games, has excellent communication skills, and is proficient in both Japanese and English. If you have a knack for customer service, enjoy working with people, and are eager to make a meaningful impact, we encourage you to apply.

  • Deliver exceptional customer support to players through various channels, including ticketing, email, or chat.
  • Investigate and resolve player inquiries promptly, ensuring timely and accurate responses.
  • Collaborate with internal teams to gather and deliver player feedback, contributing to the development of new features and improvements.
  • Provide translations when required to ensure seamless communication between our clients and the gaming community.

About You

  • You have C1-C2 level language proficiency in Japanese and B2 level or higher in English.
  • You possess excellent written communication skills, with the ability to type efficiently and effectively.
  • You are flexible, adaptable, and able to handle various situations and player needs.
  • You take pride in your work, ensuring accountability and reliability in handling player inquiries and issues.
  • You are proactive in identifying and addressing player concerns, taking initiative to resolve issues promptly.
  • You have basic troubleshooting skills to assist players with technical challenges.
  • You are available to work full-time, including weekends (Saturday and Sunday).

Benefits

We offer a dynamic workspace, continuous growth opportunities, and a chance to make a meaningful impact. Our Manila office provides a supportive environment for employees and potential employees to thrive. We value diversity and equal opportunities for all individuals.

  • We offer non-taxable allowances, paid time offs, HMO and life insurance, annual wellness subsidies, and a language premium for bilingual team members.

Our Recruitment Journey

Our recruitment process is fully online and remote. We review each application individually and get back to candidates as soon as possible. The journey includes:

  • Applying with your updated resume.
  • A language assessment (Japanese and English) to evaluate your written skills.
  • An online interview via MS Teams with one of our Talent Acquisition Specialists.

If you successfully pass the test - we'll invite you for the online Interview and hopefully you will receive an offer and become part of our team.

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