Customer Support Advocate

21 hours ago

Quezon City, National Capital Region, Philippines beBeePatientCare Full time ₱1,500,000 - ₱2,500,000
Healthcare Service Role

This role involves providing customer support to patients with excellent expertise and meeting their needs by educating them on various healthcare topics, including balance billing, payment processing, and scheduling appointments.

You will be responsible for working with the doctor's office to secure authorization and coordinating patient care. This requires strong communication skills and the ability to work in a dynamic environment.

Qualifications and Skills
  • A bachelor's or associate degree is required, with at least 2 years of completion.
  • At least 1 year and 6 months of BPO international voice experience is necessary.
  • Ability to work onsite in QC and flexibility with graveyard and rotating shifts are also required.
Benefits

This role offers a medical plan from Day 1 of employment with free dependents, as well as all mandatory statutory benefits.

Additional Information

All job postings and locations listed in the original description may be subject to change.

Responsibilities

Some of your key responsibilities will include:

  • Providing expert customer support to patients
  • Working with the doctor's office to secure authorization
  • Scheduling appointments and treatments
  • Collecting accurate insurance information
  • Verifying benefits and eligibility
  • Coordinating patient care

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