IT Infrastructure Specialist

18 hours ago


Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full time

About Us

At Atticus Advisory Solutions Inc, we are committed to delivering exceptional IT services to our clients.

Job Description:

We are seeking an experienced IT Administrator to join our team. As a key member of our IT department, you will be responsible for managing and monitoring our clients' systems, ensuring high levels of availability, performance, and security.

Main Responsibilities:

  • Manage and monitor all installed client systems and infrastructure.
  • Install, configure, test, and maintain operating systems, application software, and system management tools.
  • Provide IT assistance for technical problems associated with Microsoft's core business applications and operating systems, including M365, Windows Server, Exchange, and Active Directory.
  • Implement and maintain remote access solutions, including VPN and Terminal Services.
  • Resolve network connectivity issues, such as WAN and LAN connections, routers, and firewalls.
  • Ensure the highest levels of client systems and infrastructure availability, achieving client set SLA.
  • Implement and support security, backup, and redundancy strategies.
  • Implement and support VOIP and SOIP solutions.
  • Attend training courses on topics deemed necessary by Elive, such as M365.
  • Write and maintain custom scripts to increase system efficiency and lower human intervention time on any tasks.
  • Provide 1st, 2nd, and some 3rd-level client support.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Support all service desk phone, email, portal, and client chats.
  • Implement client projects, train clients, document solutions, and organize handover & on-boarding.
  • Maintain open communication with customers, updating them on the status of incidents and advising them of any changes or outages.

Core Competencies:

  • 5 years of hands-on experience in IT.
  • Experience in Managed Services is an advantage.
  • Hands-on experience with project deployments, such as M365 Exchange and Google Workspace migrations, ADconnect, and Active Directory.
  • Superb written and verbal English skills.
  • Outstanding communication, interpersonal, and team-player skills.
  • Strong analytical and problem-solving skills.
  • Team-player; this is an important characteristic of the Elive team.
  • High degree of customer empathy and natural ability to build relationships and rapport.
  • Well-versed in current technological trends and familiar with a variety of technology concepts.
  • Hands-on experience managing Apple Mac computers is an advantage.
  • Experience with Sophos is an advantage.
  • Excellent interpersonal skills, including strong communication, active listening, a customer-focused attitude, and telephony skills.
  • Ability to diagnose technical issues and offer effective solutions.
  • Ability to manage multiple tasks and quickly adjust to changes.


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