Technical Support Specialist with Expertise in IT Infrastructure
1 month ago
We are seeking a highly skilled Technical Support Associate to join our team at CEPAT KREDIT FINANCING INC. as a Technical Support Associate. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients and users.
About the RoleThe ideal candidate will have strong technical knowledge, excellent communication skills, and a passion for problem-solving. Key responsibilities include serving as the first point of contact for customers seeking technical assistance via phone, email, or chat, diagnosing and troubleshooting technical issues related to hardware, software, or applications, and providing step-by-step guidance and solutions to resolve customer issues promptly and effectively.
Key Requirements- In-depth knowledge of IT infrastructure, systems, and networking.
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent experience.
- 1+ years of experience in technical support, helpdesk, or a related role. Fresh graduates also welcome.
- Strong troubleshooting and problem-solving skills.
- Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
- Basic knowledge of networking concepts (IP, DNS, VPNs).
- Excellent communication skills, both verbal and written.
- Patient and able to explain technical concepts to non-technical users.
A competitive salary of $60,000 - $80,000 per annum is offered to successful candidates, depending on qualifications and experience. If you're passionate about delivering exceptional customer service and have a knack for troubleshooting technical issues, we'd love to hear from you
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