Infrastructure Monitoring Specialist
18 hours ago
At Nityo Infotech, we are seeking a highly skilled Infrastructure Monitoring Specialist to join our team. This is a challenging role that requires the ability to work in a fast-paced environment and think critically to resolve complex issues.
About the RoleThe successful candidate will be responsible for monitoring and maintaining our infrastructure using tools such as JIRA, Site 24x7, and Zabbix. They will need to evaluate invalid alerts, close tickets in a timely manner, and provide daily visibility reports to team members.
Key Responsibilities- Evaluate invalid alerts and close tickets within SLA
- Escalate issues in a timely manner as needed
- Provide daily visibility reports to team members
- Maintain accurate records of ticket status and resolution
In addition to infrastructure monitoring, the successful candidate will also be responsible for handling Service Request Tickets. This includes addressing account-specific requests, following up with ticket owners and non-responders, and ensuring tickets are closed within SLA.
RequirementsTo be successful in this role, you will need:
- A bachelor's degree in any field
- At least one year of experience in infrastructure monitoring using tools such as JIRA, Site 24x7, and Zabbix
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
We offer a competitive salary and benefits package to the right candidate. If you are a motivated and detail-oriented individual who is passionate about technology and customer service, please apply today.
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