L1 Infrastructure Support Specialist
2 weeks ago
Nityo Infotech is seeking a highly skilled L1 Infrastructure Operations Support Analyst to join our team on a night shift schedule. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.
Job OverviewThis is an exciting opportunity to work with a leading IT company in the Philippines, supporting our global clients with their infrastructure needs. Our ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering high-quality support services.
The successful candidate will be part of our dynamic team, working closely with colleagues to resolve technical issues and improve our client's experience. This role requires a flexible individual who can adapt to changing priorities and deadlines, while maintaining a high level of professionalism and attention to detail.
Key Responsibilities:- Provide timely and effective technical support to clients via phone, email, or other communication channels
- Troubleshoot and resolve complex technical issues related to desktop support, including hardware, software, and network connectivity
- Collaborate with internal stakeholders to identify and implement process improvements
- Stay up-to-date with industry trends and technological advancements to enhance knowledge and skills
To succeed in this role, you will need:
- A minimum of 1-3 years of experience in L1 support, with a strong background in infrastructure support or system administration
- Excellent customer service skills, with the ability to communicate effectively with diverse stakeholders
- Proficiency in desktop support, including troubleshooting and resolving technical issues
- Strong problem-solving skills, with the ability to analyze complex problems and develop effective solutions
- A keen eye for detail, with a focus on quality and accuracy in all aspects of your work
We are committed to providing a supportive and challenging work environment that fosters growth and development. As a member of our team, you can expect:
- A competitive salary range of ₱35,000 gross per month
- Ongoing training and professional development opportunities
- A dynamic and collaborative team environment
- A chance to work on exciting projects and contribute to the success of our organization
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