Technical Infrastructure Specialist
2 days ago
Overview of the Role
We are seeking a highly skilled Technical Infrastructure Specialist to join our team at Atticus Advisory Solutions Inc.
The successful candidate will be responsible for building, maintaining, and troubleshooting our MSP & professional service clients' IT infrastructure. They will manage and monitor all client systems using Elive's RMM platform, ensuring high levels of availability, performance, and security while achieving set client SLAs.
Main Responsibilities
The main responsibilities include:
- Managing and monitoring all installed client systems and infrastructure
- Installing, configuring, testing, and maintaining operating systems, application software, and system management tools
- Delivering IT assistance for technical problems associated with Microsoft's core business applications and operating systems, including M365, Windows Server, Exchange, and Active Directory
- Implementing and maintaining remote access solutions, including VPN and Terminal Services
- Resolving network connectivity issues, such as WAN and LAN connections, routers, and firewalls
- Ensuring the highest levels of client systems and infrastructure availability, achieving client-set SLAs
- Implementing and supporting security, backup, and redundancy strategies
- Implementing and supporting VOIP and SOIP solutions
- Attending training courses on topics deemed necessary by Elive (such as M365)
- Writing and maintaining custom scripts to increase system efficiency and lower human intervention time on any tasks, which is an advantage
- Providing 1st, 2nd, and some 3rd-level client support
- Liaising with vendors and other IT personnel for problem resolution
- Supporting all service desk phone, email, portal, and client chats
- Implementing client projects, training clients, documenting solutions, and organizing handover & onboarding
- Maintaining open communication with customers, updating them on the status of incidents and advising them of any changes or outages
Core Competencies
The ideal candidate will possess:
- 5 years of hands-on experience in IT
- Experience in Managed Services is an advantage
- Hands-on experience with project deployments, such as M365 Exchange and Google Workspace migrations, ADconnect, and Active Directory
- Superb written and verbal English skills
- Outstanding communication, interpersonal, and team-player skills
- Strong analytical and problem-solving skills
- A high degree of customer empathy and natural ability to build relationships and rapport
- Well-versed in current technological trends and familiar with a variety of technology concepts
- Hands-on experience managing Apple Mac computers is an advantage
- Experience with Sophos is an advantage
- Excellent interpersonal skills, including strong communication, active listening, a customer-focused attitude, and telephony skills
- Ability to diagnose technical issues and offer effective solutions
- Ability to manage multiple tasks and quickly adjust to changes
Salary Range: $80,000 - $110,000 per annum
Based on industry standards and location, this salary range reflects the expected compensation for this role at Atticus Advisory Solutions Inc.
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