IT Infrastructure Specialist

13 hours ago


Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full time
Overview of the Role
As an IT Infrastructure Specialist at Atticus Advisory Solutions Inc, you will play a key role in building, maintaining, and troubleshooting our Managed Service clients' infrastructure. Reporting to the IT Service Manager, you will manage and monitor all client systems using our Remote Monitoring and Management platform. Your primary responsibility will be to deliver mission-critical client infrastructure, ensuring high levels of availability, performance, and security while achieving set client SLAs.

Main Responsibilities
Your main responsibilities as an IT Infrastructure Specialist include:
  • Managing and monitoring all installed client systems and infrastructure.
  • Installing, configuring, testing, and maintaining operating systems, application software, and system management tools.
  • Providing IT assistance for technical problems associated with Microsoft's core business applications and operating systems, including M365, Windows Server, Exchange, and Active Directory.
  • Implementing and maintaining remote access solutions, including VPN and Terminal Services.
  • Resolving network connectivity issues, such as WAN and LAN connections, routers, and firewalls.
  • Ensuring the highest levels of client systems and infrastructure availability, achieving client-set SLAs.
  • Implementing and supporting security, backup, and redundancy strategies.
  • Implementing and supporting VOIP and SOIP solutions.
  • Attending training courses on topics deemed necessary by the company (such as M365).
  • Writing and maintaining custom scripts to increase system efficiency and lower human intervention time on any tasks.
  • Providing 1st, 2nd, and some 3rd-level client support.
  • Liaising with vendors and other IT personnel for problem resolution.
  • Supporting all service desk phone, email, portal, and client chats.
  • Implementing client projects, training clients, documenting solutions, and organizing handover & on-boarding.
  • Maintaining open communication with customers, updating them on the status of incidents and advising them of any changes or outages.

Required Skills and Qualifications
To be successful in this role, you should have:
  • At least 5 years of hands-on experience in IT.
  • Experience in Managed Services is an advantage.
  • Hands-on experience with project deployments, such as M365 Exchange and Google Workspace migrations, ADconnect, and Active Directory.
  • Superb written and verbal English skills.
  • Outstanding communication, interpersonal, and team-player skills.
  • Strong analytical and problem-solving skills.
  • A high degree of customer empathy and natural ability to build relationships and rapport.
  • Well-versed in current technological trends and familiar with a variety of technology concepts.
  • Hands-on experience managing Apple Mac computers is an advantage.
  • Experience with Sophos is an advantage.

Salary: The estimated annual salary for this role is around $85,000 - $110,000 depending on location and experience.

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