Online Relationship Manager

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱200,000 - ₱300,000
Remote Community Engagement Specialist

We are seeking a skilled professional to represent content creators by engaging with their audiences through real-time online chat.

  • Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
  • Identify opportunities to promote premium content, subscriptions, and exclusive offers in a customer-focused manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.
  • Uphold the highest standards of professionalism and confidentiality at all times.
About This Role

This is an exciting opportunity for individuals who enjoy building relationships and providing excellent customer service. As a remote community engagement specialist, you will play a crucial role in representing our clients' brands and helping them grow their online communities.

Your Skills and Qualifications

To be successful in this role, you will need:

  • A proven track record of success in customer support, sales, or chat moderation.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • Track record of meeting or exceeding sales targets in a fast-paced environment.
  • Familiarity with CRM tools and online chat software.
  • Ability to work independently and as part of a remote team.
What We Offer

We offer a competitive fixed rate plus commission, flexible scheduling options, and the opportunity to work with high-profile content creators. You will also have access to ongoing training and professional development to help you succeed in your role.

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