Online Presence Expert
1 week ago
GrowthAssistant is seeking a highly skilled professional to strengthen and protect our clients' online presence. In this role, you'll monitor key review platforms, craft empathetic and professional responses, and support initiatives that encourage positive client feedback.
This hands-on, highly collaborative role requires exceptional communication skills, a process mindset, and the ability to thrive in a dynamic environment.
You will leverage AI tools and automation platforms to streamline processes, track performance, and deliver actionable insights to directly impact client trust and brand reputation.
Key Responsibilities:- Monitor major review platforms daily for new activity.
- Draft and post timely, professional responses to customer reviews (positive and negative).
- Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
- Track review performance metrics and generate regular reports for management and clients.
- Background in community management or customer success roles.
- Experience in customer service, reputation management, or community building.
- Experience with AI tools.
- Ability to design workflows, not just execute tasks.
- Understanding of brand voice and tone consistency in public communications.
- Exposure to marketing environments.
This is an excellent opportunity for a motivated individual to make a meaningful impact on our clients' online reputation.
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