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Business Development Renewal Coordinator

2 weeks ago

Manila, National Capital Region, Philippines KMC Solutions Full time
About KMC Solutions

KMC Solutions is a leading provider of innovative solutions for businesses. Our team of experts is dedicated to helping our clients achieve their goals through our expertise in renewal management.

Our Mission:

  • To provide exceptional customer service and support to our clients.
  • To deliver high-quality solutions that meet the evolving needs of our clients.
  • To foster a collaborative and supportive team environment that encourages growth and development.

Job Summary:

  • The Renewal Account Manager will play a critical role in achieving our mission by providing exceptional customer service and support to our clients.
  • They will develop and implement effective renewal strategies to drive customer retention and growth.
  • The Renewal Account Manager will also monitor and analyze renewal performance, identifying trends and areas for improvement.

Key Responsibilities:

  • Build and maintain strong customer relationships, acting as their primary point of contact for renewals.
  • Develop and implement effective renewal strategies to drive customer retention and growth.
  • Monitor and analyze renewal performance, identifying trends and areas for improvement.
  • Maintain accurate records of customer interactions and renewal progress in our CRM system.
  • Collaborate with cross-functional teams to ensure alignment and smooth renewal execution.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
  • Minimum of 1-2 years of experience in renewals, sales, customer service, or a related field, preferably in a SaaS or technology environment.
  • Proven track record of achieving renewal targets and driving customer retention.
  • Excellent communication, interpersonal, and negotiation skills.
  • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
  • Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Excellent English verbal and written skills.