Renewal Account Manager Lead

2 weeks ago


Manila, National Capital Region, Philippines SolarWinds Full time

SolarWinds offers a unique opportunity to thrive in an innovative, fast-paced environment and build a career with an exceptional team.

As a Customer Renewal Sales Specialist, you will drive industry-leading renewal rates and maintain a large volume of renewals with high call and email volumes daily, at least 50 per day.

Your Key Responsibilities:
  • Cultivate strong relationships with key accounts, customer stakeholders, and executive sponsors within our existing customer base
  • Collaborate with customers, partners, and internal stakeholders (legal, finance, sales, support, engineering, etc.)
  • Develop and implement strategies to increase customer satisfaction and loyalty
  • Partner with Customer Success & Account Executives to maximize account growth opportunities
  • Drive renewal to timely closure by identifying customer requirements, uncovering roadblocks, and demonstrating strong account management and commercial capabilities


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