Expert M365 Support Professional

1 week ago

Baguio City, Cordillera, Philippines beBeeResponsibilities Full time ₱100,000 - ₱150,000

As a highly skilled Senior M365 Support Engineer, you will play a critical role in ensuring seamless collaboration and productivity for our clients' Microsoft 365 environments.

Key Responsibilities
  • Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved by taking ownership and responsibility for cases that come into the Service Management Center (SMC) in a 24x7 support environment
  • Monitor queues for incoming alerts and incidents
  • Work collaboratively with other team members to ensure speedy resolution of client issues
  • Take ownership of cases escalated to Microsoft, managing communications between customers and vendors, setting up troubleshooting calls, and accurately logging time into the system
  • Participate in post-incident reviews/lessons learned activities
  • Provide reactive and proactive patching services, including risk assessment, scheduling, and customer change management procedures
  • Collaborate closely with the Technical Escalation and Service Delivery teams on root cause analysis, escalations, and reports
  • Manage escalations to vendors
  • Participate in regular audits to ensure adherence to client organizational compliance requirements and standards
  • Mentor and share knowledge within the team
  • Create configuration documentation
Required Skills and Experience
  • Several years of experience in IT industry with respect to infrastructure and application support background, including knowledge of:
  • Active Directory
  • Azure Active Directory Premium (MFA, Conditional Access, Licensing)
  • Windows Server Administration (2012 or later)
  • Exchange server administration (2016 or later)
  • M365 - Exchange Online, Office 365 (ODfB)
  • Teams
  • Microsoft Endpoint Manager (Microsoft Intune/EM&S)
  • Azure IaaS (RI, HUB)
  • Customer Focus
  • Understanding of various customer environments
  • Ability to communicate with customers at different levels of an organization
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work efficiently under pressure to tight deadlines
Advantageous Experience
  • Microsoft Defender for Endpoint
  • Microsoft Information Protection
  • SharePoint Online
  • Azure Virtual Desktop
  • SCCM
  • Mimecast
  • Netskope
  • VMWare
  • SolarWinds: N-Able
What We Offer
  • Competitive base salary starting at PHP 100,000
  • 25 days paid leave
  • Flexible work setup
  • HMO and other government benefits

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