Expert Technical Support Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱700,000 - ₱1,000,000

Job Title: Expert Technical Support Specialist

">

This is a challenging and rewarding role for a highly skilled technical support specialist to join our team. As an expert in troubleshooting complex technical issues, you will be the primary escalation point for resolving intricate problems that require advanced technical knowledge.

As a key member of our technical support team, your primary responsibilities will include:

  • Providing advanced technical support while maintaining a customer-centric approach—empathetic, accurate, compassionate, responsive, resourceful, and detail-oriented.
  • Conducting thorough investigations of escalated issues, replicating problems as needed and collaborating with internal teams for resolution.
  • Working closely with Engineering and Product teams to identify, document, and escalate bugs or system limitations.
  • Mentoring and guiding junior support engineers, sharing knowledge and best practices to improve troubleshooting efficiency.
  • Continuously learning, mastering, and sharing technical knowledge.
  • Assisting in creating and improving knowledge base documentation with solutions to recurring and newly discovered issues.
  • Performing testing and validating bug fixes from the Engineering team.
  • Monitoring and analyzing support trends to proactively identify recurring issues and propose long-term solutions.
  • Ensuring timely follow-ups and updates to customers on escalated cases, maintaining transparency throughout the resolution process.

To succeed in this role, you will need to possess the following skills and qualifications:

  • A minimum of 3 years of technical support experience, with at least 1 year handling escalations or advanced troubleshooting in a SaaS or similar environment.
  • Strong background in customer service and technical problem-solving.
  • Proven ability to diagnose and troubleshoot complex SaaS applications.
  • Proficiency in using Zendesk or similar ticketing and chat support systems.
  • Experience working with SaaS integrations and debugging API-related issues.
  • Familiarity with database queries (SQL) for troubleshooting.
  • Experience using Datadog or other logging platforms for log analysis.
  • Experience working with engineering teams to report and resolve product bugs.

As a valued member of our team, you will enjoy the following benefits:

  • Competitive compensation package
  • Government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development

At SupportNinja, we strive to create a work environment that fosters growth, teamwork, and excellence. We are proud to be an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other legally protected characteristics under federal, state, or local law.


  • Expert Technical Support Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Our company offers a challenging and rewarding opportunity for skilled technical support specialists to provide exceptional customer service and resolve complex technical issues.Job OverviewAs a technical support representative, you will play a vital role in ensuring the success of our clients by delivering timely and effective solutions to their technical...

  • Technical Support Expert

    10 hours ago

    Baguio City, Cordillera, Philippines beBeeTroubleshooter Full time $60,000 - $80,000

    Job OverviewWe're seeking a skilled Technical Support Expert to join our team. This role involves bridging the gap between customers, support teams, and developers.The ideal candidate will own escalated issues from start to finish, investigate problems, collaborate across teams, and ensure timely and accurate resolutions for our customers.This is a...

  • Technical Expert Advisor

    10 hours ago

    Baguio City, Cordillera, Philippines beBeeSupport Full time ₱30,000 - ₱35,000

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing expert support to customers, troubleshooting technical challenges, and simplifying complex issues into actionable steps.In this role, you will have the opportunity to make a real impact on...

  • Technical Support Expert

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,500,000

    We are seeking an exceptional Technical Support Expert to join our team. The successful candidate will play a critical role in delivering top-notch customer service and product support, essential for maintaining the high standards our clients have come to expect.Key ResponsibilitiesProvide technical assistance and troubleshooting expertise to customers via...

  • Technical Solutions Expert

    1 day ago

    Baguio City, Cordillera, Philippines beBeeEmpowerer Full time ₱60,000 - ₱80,000

    Job OverviewAs a Technical Support Specialist, you'll play a vital role in helping individuals and businesses succeed online by providing top-notch support.Our mission is to empower professionals with the tools they need to achieve their goals. We're constantly innovating and pushing boundaries with a team of over 900 talented experts.We strive to deliver...

  • Technical Banking Expert

    1 day ago

    Baguio City, Cordillera, Philippines beBeeBanking Full time ₱62,500 - ₱87,500

    Technical Banking SpecialistWe seek a technical banking specialist to join our international team and contribute to the migration of a major UK bank's core system to Avaloq.This opportunity is ideal for experienced professionals looking to work on large-scale, international banking projects and collaborate with industry experts.Key Responsibilities:Implement...

  • Technical Support Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeTechnical Full time $35,000 - $47,000

    Job Title: Technical Support ExpertA career in technical support can be a rewarding and challenging experience.The role of a technical support expert involves providing exceptional customer service to clients with technical issues. This includes resolving complex problems, gathering data, and communicating effectively with clients and internal teams.About...

  • Technical Support Expert

    1 day ago

    Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱3,200,000 - ₱4,200,000

    Job OverviewThis role requires technical assistance and troubleshooting support for various clients. As a Remote Technical Support Specialist, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.Key responsibilities include:Responding to...

  • Technical Expert

    1 day ago

    Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱600,000 - ₱1,000,000

    Job OverviewThis role involves providing expert technical assistance to clients, ensuring they receive top-notch support and guidance. The Technical Support Advocate will work in a fast-paced environment, delivering exceptional client satisfaction through hands-on troubleshooting, feature explanation, and best practice guidance.

  • Renewable Energy Technical Support Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeTechnical Full time $90,000 - $120,000

    Renewable Energy Technical Support SpecialistThe Renewable Energy Technical Support Specialist will play a pivotal role in the Global Customer Support department, providing internal support escalation and subject matter expertise. The team provides customers with resolving technical challenges involving multiple platform issues, data flows, networking,...