Operations Management Lead

4 days ago


Bacolod City, Western Visayas, Philippines Parallax Technologies Full time

At Parallax Technologies, we are seeking a highly skilled Operations Management Lead to join our team. In this role, you will be responsible for driving operational excellence and ensuring the efficient delivery of services.

About the Role
  • We are looking for a results-driven professional with a strong background in operations management.
  • The ideal candidate will have excellent leadership and communication skills, with the ability to motivate and guide teams to achieve exceptional results.
Responsibilities

The successful candidate will be responsible for:

  • Reviewing and analyzing program performance metrics to identify areas for improvement.
  • Providing written performance appraisals and setting clear objectives for team members.
  • Acting as a key escalation point for supervisors and front-line team members to address operational issues.
  • Identifying and resolving program-related issues in a timely and effective manner.
  • Maximizing team member potential through coaching, mentorship, and effective performance management techniques.
  • Tracking client issues and maintaining effective communication to ensure high levels of client satisfaction.
  • Supporting organizational goals by implementing processes that promote continuous improvement.
  • Regularly reviewing and optimizing workflows to ensure efficiency and effectiveness.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations management within a BPO environment.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving skills to interpret performance data.
  • Ability to manage client relationships and effectively address escalated issues.


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