Operations Management Lead
4 days ago
At Parallax Technologies, we are seeking a highly skilled Operations Management Lead to join our team. In this role, you will be responsible for driving operational excellence and ensuring the efficient delivery of services.
About the Role- We are looking for a results-driven professional with a strong background in operations management.
- The ideal candidate will have excellent leadership and communication skills, with the ability to motivate and guide teams to achieve exceptional results.
The successful candidate will be responsible for:
- Reviewing and analyzing program performance metrics to identify areas for improvement.
- Providing written performance appraisals and setting clear objectives for team members.
- Acting as a key escalation point for supervisors and front-line team members to address operational issues.
- Identifying and resolving program-related issues in a timely and effective manner.
- Maximizing team member potential through coaching, mentorship, and effective performance management techniques.
- Tracking client issues and maintaining effective communication to ensure high levels of client satisfaction.
- Supporting organizational goals by implementing processes that promote continuous improvement.
- Regularly reviewing and optimizing workflows to ensure efficiency and effectiveness.
To be successful in this role, you will need:
- A bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management within a BPO environment.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills to interpret performance data.
- Ability to manage client relationships and effectively address escalated issues.
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