Operations Management Professional
3 days ago
Job Function:
The Prestige Lounge requires a highly skilled professional to oversee its daily operations. This individual will be responsible for managing the lounge's staff, ensuring seamless customer experiences, and maintaining operational efficiency.
Responsibilities:
- Manage escalated customer complaints and develop solutions in collaboration with Guest Services Representatives
- Prepare and submit comprehensive reports on daily, weekly, and monthly operations
- Oversee operational expenses and monitor inventory levels of essential supplies
- Foster a positive team environment and lead the development of the team
Qualifications:
- Graduate of Hotel and Restaurant Management, Tourism, or a related business course
- 3 years of experience in Customer Service or a related field, with proficiency in MS Office
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