Training Operations Manager

3 days ago


Bacolod City, Western Visayas, Philippines TeleTech Holdings, Inc. Full time

Job Overview

TeleTech is seeking an experienced Training Manager - Learning and Development to join our team in Bacolod. As a key member of our training operations team, you'll play a critical role in driving business success by developing and implementing effective training programs.

Your Key Responsibilities

  1. Lead the development, implementation, and evaluation of training programs to meet business objectives
  2. Coach and support training specialists to enhance their skills and performance
  3. Collaborate with cross-functional teams to ensure seamless delivery of training programs
  4. Monitor and report on training program effectiveness and recommend improvements
  5. Stay up-to-date with industry trends and best practices in training and development

Your Qualifications

  • Proven experience in training management, preferably in a call center or customer-facing environment
  • Strong leadership and coaching skills
  • Excellent communication and interpersonal skills
  • Familiarity with training software and technology
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About TeleTech

At TeleTech, we're passionate about making customers happy. We deliver innovative solutions to help businesses build engaged, pleased, profitable customer experiences. Join our team and be part of something amazing



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