Customer Service Manager

3 days ago


Bacolod City, Western Visayas, Philippines SM Retail Full time

Prestige Lounge Job Description:

We are seeking an experienced Customer Service Manager to join our team at the Prestige Lounge. In this role, you will be responsible for overseeing the day-to-day operations of the lounge, ensuring that customers receive exceptional service and that all tasks are completed efficiently.

Main Accountabilities:

  • Handle escalated customer complaints in a timely and effective manner, often requiring collaboration with Guest Services Representatives
  • Develop and submit regular reports detailing the lounge's performance, including daily, weekly, and monthly operations
  • Manage the operational budget, focusing on cost control and optimizing resource allocation
  • Lead by example, fostering a positive and productive team culture and contributing to the development of the team members

Key Qualifications:

  • Bachelor's degree in Hospitality Management, Tourism, or a related field
  • Minimum 3 years of experience in Customer Service or a related field, with expertise in MS Office


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