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Customer Journey Manager

1 week ago

Manila, National Capital Region, Philippines Bell-Kenz Pharma, Inc. Full time
Job Description

The Customer Journey Manager will be responsible for planning and coordinating program execution strategies to ensure a cohesive, smooth, and engaging customer experience.

  • Analyze customer behaviors vis-a-vis programs and activities implemented to improve customer touchpoints and track results to provide interventions for the attainment of the program KPIs.
  • Collaborate with partner departments to generate new ideas and strategy and integrate these optimally into CJ Plans.
Responsibilities
  1. Propose and implement annual customer journey plan for the assigned segments.
  2. Develop communication strategy that will build awareness, customer satisfaction, and program loyalty.
  3. Design program and activity measurement framework (who, what, when, why, how, metrics, and KPIs).
Qualifications
  • Bachelor's degree in Marketing/Communication/Business Administration/Advertising.
  • At least 5 years of relevant experience on marketing and/or customer journey management.