Technical Problem Solver

1 day ago

Angeles City, Central Luzon, Philippines beBeeEmpathy Full time ₱800,000 - ₱1,200,000
Senior Technical Support Expert

About Boldr

We are a global team, united by our desire to connect diverse people with common values for bold impact. Our core values include Curiosity, Dynamism, and Authenticity.

As a Senior Technical Support Advocate, you will be responsible for providing hands-on technical troubleshooting, feature explanations, and best practice guidance for our product.

You will support customers, partners, and colleagues in a fast-paced environment, maintaining professionalism, understanding our services, and ensuring high client satisfaction.

We seek impact-driven individuals passionate about helping us grow and achieve our purpose. Our team members are expected to give their 110%, share their talents and quirks, and embody our core values.

Key Responsibilities:

  • Provide technical support via phone, email, and chat
  • Respond promptly to customer inquiries in accordance with SLAs
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues when necessary
  • Stay updated with evolving technologies and adapt to process changes
  • Participate in training to enhance skills and knowledge
  • Share knowledge with the team and assist in training new members
  • Deepen understanding of client products and services

Requirements:

  • At least 3+ years of technical support experience, primarily supporting via email and chat
  • General knowledge of web-based and mobile applications
  • Experience with SaaS products
  • A passion for creating exceptional customer experiences and exceeding expectations
  • The ability to thrive in a dynamic environment
  • Metrics-driven with experience handling high volumes of interactions
  • Strong conflict resolution skills and even temperament
  • Effective written communication skills, conveying tone appropriately
  • Creative problem-solving abilities
  • Excellent judgment and empathy
  • A proactive attitude with minimal supervision

Benefits:

Thriving in a dynamic environment, where we are always looking for innovative solutions to improve customer satisfaction.

Other Benefits:

By working as a Senior Technical Support Advocate, you will have the opportunity to develop your skills, gain expertise in multiple areas, and advance your career in a rapidly growing company.

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