Technical Service Expert

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱450,000 - ₱650,000
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional service and technical assistance.

Main Responsibilities:
  • Provide real-time support through Zendesk tickets and calls to ensure prompt and accurate resolutions.
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.
Key Qualifications:
  • Gain in-depth knowledge of products, including assembly, software, hardware, printing solutions, and account management.
  • Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.
  • Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
  • Participate in team training, mentorship, and development sessions to enhance skills.
Requirements:
  • 2-3 years of technical support experience.
  • Previous experience troubleshooting hardware and software remotely is required.
  • Exceptional English language written and verbal communication skills.
  • Strong problem-solving skills with a customer-first mindset.
  • Ability to troubleshoot technical issues in a clear, concise manner.

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