Technical Support

13 hours ago

Angeles City, Central Luzon, Philippines TITANIUM SYSTEMS TECHNOLOGIES INC Full time ₱14,700 per year

Job Title: Technical Support Associate

Location: Angeles City, Pampanga

Type: Full-Time

Department: Technical Operations

Reports to: Technical Operations Lead

Are you detail-oriented, tech-savvy, and eager to support clients in a fast-paced environment? We're looking for a Technical Support Associate to join our team.

This role is ideal for fresh graduates or early-career professionals who want to gain hands-on experience in client support, data management, and ticket resolution. No payroll experience required—training will be provided.

Key Responsibilities

Ticket Management

  • Respond to and manage client support tickets related to payroll systems and processes
  • Track, prioritize, and escalate issues to ensure timely resolution
  • Communicate clearly with clients, providing updates and solutions

Data Handling and Troubleshooting

  • Input and validate payroll-related data such as attendance, adjustments, and benefits
  • Assist in generating reports and resolving data discrepancies
  • Apply compliance standards (with training and guidance)

Project Support

  • Assist with payroll and system-related projects, including client onboarding
  • Organize documents, monitor task progress, and coordinate updates across teams

Client Collaboration and Documentation

  • Work closely with client representatives to gather accurate data and clarify concerns
  • Maintain updated records and assist with audit or compliance tasks
  • Contribute to ongoing improvements in processes and client experience

What We're Looking For

  • Strong attention to detail and accuracy
  • Organized and able to manage multiple tasks efficiently
  • Excellent written and verbal communication skills
  • Problem-solving mindset and willingness to learn
  • A collaborative, team-first attitude

Qualifications:

  • Bachelor's degree in any field (Fresh graduates are welcome)
  • Familiarity with MS Office tools, especially Excel
  • Willingness to learn new systems and support tools

What We Offer

  • Full training and onboarding in payroll systems and technical support
  • A supportive, collaborative environment that values learning and growth
  • A dynamic role that combines client service, data management, and technical support

Job Types: Full-time, Fresh graduate

Pay: Php13, Php14,500.00 per month

Work Location: In person

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