
Dedicated Customer Service Specialist
2 days ago
We are seeking a friendly and patient professional to deliver exceptional support to our clients.
The ideal candidate will be solution-oriented, have excellent communication skills, and be able to handle high call volumes efficiently.
As a Customer Service Representative, you will be responsible for answering incoming calls, responding to customer inquiries, and resolving customer complaints and issues.
Responsibilities:
- Answering and resolving customer calls in a timely manner
- Responding to customer inquiries via email or phone
- Documenting all interactions in the CRM system and following up with customers to ensure satisfaction
Requirements:
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English and Spanish
- Excellent communication and interpersonal skills
- Ability to handle high call volumes and multitask
- Strong attention to detail and organizational skills
MCI offers a competitive benefits package, including HMO, medical, and dental coverage, career growth opportunities, allowances, performance bonuses, and employee shuttle services.
If you're ready to join a company that recognizes your contributions and supports your growth, apply today
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