Dedicated Customer Support Specialist

1 day ago

Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time $35,000 - $42,500
Job Description:

We are seeking a highly motivated and dedicated individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for handling inbound and outbound calls in a courteous and professional manner.

You will also resolve customer issues with first-call resolution strategies, research and coordinate with internal departments to resolve inquiries, accurately document customer interactions and claims in CRM systems, and use internal knowledge bases and training to answer questions confidently.

Additionally, you will follow all required scripts, policies, and confidentiality protocols, escalate complex issues to supervisors when needed, and stay current on program updates through training and team meetings.

Key Responsibilities:
  • Handle inbound and outbound calls
  • Resolve customer issues with first-call resolution strategies
  • Research and coordinate with internal departments
  • Document customer interactions and claims
  • Use internal knowledge bases and training
Required Skills and Qualifications:

To be successful in this role, you must possess excellent written and verbal communication skills, the ability to type 20+ words per minute, basic proficiency in Microsoft Office Suite, familiarity with Windows operating systems, reliable and punctual time management skills, strong problem-solving, conflict resolution, and customer service skills.

You should also be able to multi-task, stay focused, and work independently, with a positive, customer-first mindset and comfortable in a fast-paced, dynamic environment.

Preferred qualifications include one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, as well as experience working on state or federal programs.

Benefits:

We offer a competitive compensation package, including health insurance, free meal during training, career growth and learning opportunities, allowances, performance and loyalty bonuses, frequent disinfection and fogging of workplace, employee shuttle services, company retreats and off-site events, and more.

Others:

This is a sedentary role that operates in a professional office environment. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer, and may occasionally be required to move about the office to accomplish tasks.

The employee must be authorized to work in the country where the job is based and be willing to submit up to a Level II background and/or security investigation with a fingerprint, as well as drug screening.

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