Senior Customer Service Specialist

1 day ago

Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time ₱50,000 - ₱100,000
Job Description

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

  • We strive to improve the customer's experience by providing exceptional solutions to simple requests.
  • Our team applies the latest customer service techniques and learns MCI account management systems.
  • Customer service representatives assist customers with service inquiries, learn common requests and solutions, improve the customer's experience, utilize MCI service techniques and systems, and escalate customer dissatisfaction to proper channels.
Required Skills and Qualifications

Ideal candidates are highly motivated and dedicated individuals who possess excellent organizational, written, and oral communication skills. They must be able to type swiftly and accurately, have basic knowledge of Microsoft Office Suite, and be highly reliable with the ability to maintain regular attendance and punctuality.

Benefits

This role offers an opportunity for professional growth and development in a dynamic work environment.

Others

We value our employees' input and encourage open communication and collaboration within our team.

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