Customer Service Specialist

2 days ago

Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time ₱20,000 - ₱25,000
Job Description

We are seeking highly organized and dedicated professionals to handle customer service inquiries. This role requires exceptional communication skills, both written and verbal.

  • Minimum 1 year verified experience in a customer-facing role.
  • Proficient English communication abilities, achieving at least a B2 proficiency level.
  • Exceptional phone, email, and instant messaging communication proficiencies.
  • Strong organizational and time management competencies.
  • Technologically adept and well-versed in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP.
  • Skilled in using word-processing software and spreadsheets, such as MS Office.
  • Familiarity with online calendars and scheduling systems, such as Google Calendar.
  • Proactive and confident demeanor with meticulous attention to detail.
Duties and Responsibilities
  • Handle both incoming and outgoing calls.
  • Address customer concerns promptly and effectively.
  • Cultivate enduring relationships and foster trust with customer accounts through transparent and interactive dialogue.
  • Strive for customer satisfaction in every interaction.
  • Maintain thorough records of customer engagements, update customer accounts, and organize documentation.
  • Adhere to communication protocols, guidelines, and company policies.
  • Perform miscellaneous tasks as needed.
Benefits
  • Comprehensive Health Insurance Coverage (HMO).
  • Performance-Based Incentive Programs.
  • Embracing and Inclusive Workplace Culture.
  • Continuous Upskilling and Development Opportunities.
  • Full Work-From-Home Arrangement.
  • Dedicated and Supportive Team Environment.
  • Pathways for Professional Advancement.
  • Engaging and Enjoyable Work Atmosphere.

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