Quality Assurance Team Lead
1 day ago
Company Overview
TASQ Staffing Solutions is a leading provider of innovative staffing solutions.
Job Description
We are seeking an experienced Quality Assurance Team Lead to join our team. As a Quality Assurance Team Lead, you will be responsible for managing a team of quality analysts and ensuring that our clients receive high-quality services.
Key Responsibilities:
- Team Management: Manage a team of 15-20 quality analysts, providing guidance and support to ensure they have the skills and knowledge needed to perform their jobs effectively.
- Process Improvement: Analyze information and utilize it to build recommendations to reduce errors and improve process performance.
- Performance Monitoring: Monitor Site performance against key business metrics like Productivity, Accuracy, CSAT, Quality, AHT etc.
- Feedback and Coaching: Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.
- Initiatives and Projects: Actively initiate, drive and participate in Outlier Management, Quality initiatives, process change initiatives, Six SIGMA/Lean/Kaizen activities, etc.
Required Skills and Qualifications:
- Education: Undergraduate/Graduate/Postgraduate degree.
- Communication Skills: Strong written communication skills, excellent grammar, spelling, and sentence construction.
- Technical Skills: Good power point and excel skills.
- Leadership Skills: Proven ability to achieve and maintain departmental quality standards.
Benefits:
We offer a competitive salary package, including benefits such as medical insurance, retirement plan, and paid time off.
-
Senior Quality Assurance Team Lead
1 day ago
Cebu City, Central Visayas, Philippines Gratitude Inc Full timeAbout UsAt Gratitude Inc, we value our employees and strive to create a positive work environment. We believe in the importance of quality assurance and are looking for a skilled professional to join our team.Job SummaryWe are seeking a Senior Quality Assurance Team Lead to oversee the quality assurance process in our organization. This individual will be...
-
Quality Assurance Manager Lead
1 day ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the RoleWe are seeking a Quality Assurance Manager with experience in leading quality assurance teams. The ideal candidate will have at least 3-4 years of experience in a QA AM/TL role and a strong understanding of quality tools and analysis.Key ResponsibilitiesLead quality assurance teams to ensure high-quality products and services.Develop and...
-
Senior Quality Assurance Lead
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWe are seeking a highly skilled Senior Quality Assurance Lead to join our team at TASQ Staffing Solutions in Cebu City. This is a challenging role that requires expertise in quality assurance and leadership.The successful candidate will be responsible for ensuring the highest standards of quality in our operations, leading a team of quality professionals,...
-
Senior Quality Assurance Lead
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Summary: TASQ Staffing Solutions is seeking a seasoned Senior Quality Assurance Lead to manage our QA team. This is a fantastic opportunity for an experienced professional to lead high-performing teams and drive quality excellence.About the Role: As a Senior Quality Assurance Lead, you will be responsible for overseeing the daily operations of the QA...
-
Senior Quality Assurance Lead
2 months ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWe are seeking a Senior Quality Assurance Lead to join our team at TASQ Staffing Solutions. As a key member of our organization, you will play a crucial role in ensuring the highest quality products and services.About the RoleThe ideal candidate will have 5+ years of experience in QA management, with a strong track record of leading teams and driving...
-
Senior Quality Assurance Lead
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionTASQ Staffing Solutions seeks an experienced Senior Quality Assurance Lead to oversee the performance of a team of 15-20 quality analysts. The ideal candidate will have a strong analytical mindset and excellent communication skills.Responsibilities:Team Management: Directly manage a team of quality analysts, providing guidance and support to...
-
Quality Assurance Lead
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Lead to join our team at TASQ Staffing Solutions. As a key member of our operations, you will be responsible for managing a team of quality analysts and ensuring compliance with established processes, policies, and guidelines.ResponsibilitiesTeam Management: Manage a team of 15-20 quality...
-
Quality Assurance Process Lead
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time**Job Overview**At TASQ Staffing Solutions, we are seeking a highly experienced Quality Assurance Process Lead to join our team. This is an exceptional opportunity for an individual who possesses strong leadership skills and extensive knowledge in Management Systems.**Key Responsibilities**Implement Quality Management System processes and controls across...
-
Senior Quality Assurance Manager
1 day ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeCompany OverviewQUESS PHILIPPINES CORPORATION is a dynamic and innovative organization committed to excellence in quality assurance.Job SummaryWe are seeking a highly skilled Senior Quality Assurance Manager to lead our quality team in delivering exceptional results.ResponsibilitiesLead the quality team in implementing quality frameworks and tools to ensure...
-
Senior Quality Assurance Director
2 months ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is seeking a highly skilled and experienced Senior Quality Assurance Director to lead our quality assurance team.About the RoleWe are looking for an individual with at least 5 years of QA management experience, who has managed a team of 15-20 quality analysts. The ideal candidate will have strong exposure to clients and stakeholders,...
-
Senior Quality Assurance Specialist
1 month ago
Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full timeJob Title: Senior Quality Assurance SpecialistAt Southwestern University Medical Center, we are committed to providing exceptional patient care and ensuring the highest quality standards in our services.About the Role:This is an exciting opportunity for a highly organized and detail-oriented individual to join our team as a Senior Quality Assurance...
-
Healthcare Quality Assurance Specialist
1 month ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeTasq Staffing Solutions is looking for a highly skilled and experienced Healthcare Quality Assurance Specialist to join our team in Cebu. This role requires strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.The successful candidate will have a minimum of 2 years of experience in handling healthcare...
-
Quality Assurance Manager
2 months ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAs a key member of our TASQ Staffing Solutions team, the Quality Assurance Manager will oversee a team of quality analysts and ensure compliance with established processes, policies, and guidelines. Key responsibilities include:Leading a team of 15-20 quality analysts to achieve departmental quality standards.Monitoring agents for adherence to quality...
-
Quality Assurance Specialist
3 months ago
Cebu City, Central Visayas, Philippines Med Supply US Full timeJob Summary:The Quality Assurance Specialist will be responsible for ensuring that our services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of agent calls. This role involves reviewing call recordings, identifying issues, providing feedback, and developing strategies to enhance overall service...
-
Senior Quality Assurance Specialist
1 day ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout TASQ Staffing SolutionsWe are a leading provider of staffing solutions, dedicated to connecting top talent with exciting opportunities.Job SummaryWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the highest quality of service delivery to our clients.Key...
-
Medical Quality Assurance Professional
1 month ago
Cebu City, Central Visayas, Philippines Med Supply US Full timeOverviewThe Medical Quality Assurance Specialist will play a pivotal role in ensuring that Med Supply US delivers exceptional services, adhering to stringent quality standards. This position is responsible for monitoring and enhancing the quality of agent calls, focusing on areas such as customer interactions.Salary & BenefitsWe offer a competitive salary of...
-
Quality Assurance Director
2 weeks ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeCompany Overview">JK Network Services is a renowned company that prioritizes product excellence and customer satisfaction. We are seeking a seasoned Quality Assurance Director to oversee quality assurance initiatives and drive excellence in product manufacturing.The ideal candidate will possess strong leadership skills, experience in a manufacturing...
-
Quality Assurance Specialist
2 months ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeJob OverviewWe are seeking a Quality Assurance Staff to join our team at JK Network Services in Lapu-lapu, Cebu City.About the RoleThe successful candidate will be responsible for ensuring that standards and safety regulations are observed. They will address and discuss issues and proposed solutions with superiors, document quality assurance activities, and...
-
Quality Assurance Expert
1 month ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeWe are seeking a skilled Quality Assurance Analyst to join our team at Neksjob Philippines. The successful candidate will be responsible for ensuring the highest level of quality in our customer service operations.About the RoleAs a Quality Assurance Analyst, you will play a crucial role in monitoring calls and providing feedback to agents to improve their...
-
Senior Quality Assurance Professional
1 month ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeAbout UsJK Network Services is a leading provider of quality assurance solutions in the manufacturing industry.Job DescriptionWe are seeking a highly skilled Senior Quality Assurance Professional to join our team. As a key member of our quality team, you will be responsible for ensuring that our products meet the highest standards of quality and safety.The...