Senior Quality Assurance Team Lead
1 day ago
At Gratitude Inc, we value our employees and strive to create a positive work environment. We believe in the importance of quality assurance and are looking for a skilled professional to join our team.
Job Summary
We are seeking a Senior Quality Assurance Team Lead to oversee the quality assurance process in our organization. This individual will be responsible for ensuring that our products and services meet the highest standards of quality.
About the Role
The Senior Quality Assurance Team Lead will be responsible for leading a team of quality assurance professionals. This includes developing and implementing quality assurance processes, conducting regular audits and assessments, and providing coaching and training to team members as needed.
Key Responsibilities
• Develop and implement quality assurance processes and procedures
• Conduct regular audits and assessments to ensure compliance with quality standards
• Provide coaching and training to team members on quality assurance best practices
• Collaborate with other departments to identify areas for improvement and develop strategies to address them
Requirements
• 4-5 years of experience in a QA AM/TL role or currently in a Sr. TL level role
• Knowledge of quality tools and analysis
• Experience in the insurance domain (preferred)
• Must have an understanding of NPS calculation/CSAT
• Knowledge of quality framework deployment in new transitions
• 6-8 years of experience in BPO
Process
This position involves two interview stages. Candidates will be assessed based on their skills and experience, as well as their fit with our company culture.
Pre-Screening Notes
Our pre-screening process involves a series of questions designed to assess a candidate's qualifications and fit for the role. Some of the questions we may ask include:
• How long is your QA AM (Assistant Manager) experience?
• Experience in the insurance domain?
• BPO experience:
• Educational attainment:
• Last drawn salary:
• Expected salary:
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