
Lead Client Service Manager
24 hours ago
Lead Client Service Manager
About the RoleThis position is responsible for leading a team of customer service representatives in delivering exceptional support to clients across multiple brands and products.
Key Responsibilities- Manage a team of customer service representatives, providing guidance and coaching to ensure high-quality service delivery.
- Develop and implement strategies to drive service excellence, resulting in improved client satisfaction and loyalty.
- Collaborate with cross-functional teams to identify and address operational inefficiencies, implementing process improvements to enhance productivity and efficiency.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management
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