Manager of Client Engagement

14 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱400,000 - ₱800,000
Job Description

As a Customer Success Manager, you will play a pivotal role in fostering strong relationships with our clients. Your primary objective will be to ensure our customers achieve their desired outcomes through the utilization of our products or services.


Responsibilities
  • Establish and maintain trusted advisor relationships with key customer stakeholders.
  • Serve as the primary point of contact for customer inquiries and issues.
  • Engage proactively with customers to comprehend their goals and challenges.
  • Collaborate closely with cross-functional teams to deliver exceptional customer experiences.
  • Conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for growth.
  • Advocate for customer needs and provide feedback to internal teams on how to enhance our products and services.
  • Monitor customer health metrics and address any risks to customer satisfaction proactively.

Required Skills and Qualifications

To excel in this role, you will need:

  • A Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent work experience).
  • Proven experience in a customer-facing role such as Customer Success Manager, Account Manager, or similar.
  • Exceptional communication and interpersonal skills, enabling you to build rapport and trust with customers.
  • Excellent problem-solving abilities and a proactive approach to finding solutions.
  • The ability to manage multiple priorities and work effectively in a fast-paced environment.
  • Experience working with CRM software (e.g., Salesforce, HubSpot) and proficiency in Microsoft Office Suite.
  • An understanding of customer success principles and methodology.
  • [Optional] Experience in a specific industry or domain is highly valued.

What We Offer

We offer a dynamic and supportive work environment that fosters growth and development. If you are passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.


How to Apply

To apply for this position, please submit your resume and a cover letter outlining your relevant experience and qualifications. We look forward to reviewing your application and exploring how you can contribute to our team's success.

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