Customer Service Team Lead

3 weeks ago

Cebu City, Central Visayas, Philippines TalentPop App Full time
Overview

Lead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people management with operational excellence, this role is for you.

Qualifications
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Your Day-to-Day
  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Schedule

Full-time, Monday to Friday | US PST Time Zone

Benefits
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus
Technical Requirements
  • Personal computer with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps internet speed (both upload and download)

Be the leader your team will look up to. Apply today and help us redefine customer service excellence

#J-18808-Ljbffr

  • Customer Service Team Manager

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeCustomer Full time $90,000 - $120,000

    We are currently seeking a highly skilled Customer Service Team Lead to oversee our customer support operations.About the RoleProven leadership experience in customer service environments with a focus on team performance and customer satisfaction.Strong background in e-commerce customer service with knowledge of platforms like Shopify, BigCommerce, or...

  • Team Lead, Service Delivery

    20 hours ago

    Cebu City, Central Visayas, Philippines Percepta Full time ₱900,000 - ₱1,200,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead working onsite in Cebu City, Philippines, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your...

  • Team Lead

    3 weeks ago

    Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time

    Team LeadHighly motivated and results-oriented Customer Service Supervisor with a strong emphasis on data-driven decision-making and exceptional communication skills. Demonstrates a proven track record of enhancing customer satisfaction, optimizing team performance, and leveraging data analytics to drive continuous improvement.At least 2 years experience as...

  • Team Lead

    3 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    OverviewAbout the Position: Team Lead - Travel Sales (Cebu) | OnsiteStart Date: ImmediateAccount Focus: Travel SalesSupport Type: Voice SupportWork Setup: 100% OnsiteShift Schedule | Rest Days: Night ShiftQualificationsEducational Qualification: Completed at least 2 years of college without any back subjectsWork Experience: Minimum of 2 years of experience...

  • Team Lead Opportunities

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeLeadership Full time $53,000 - $73,000

    Job Title: Customer Service Team Lead">We are seeking a motivated and experienced Customer Service Team Lead to join our team. The successful candidate will have a proven track record of leading high-performing teams and delivering exceptional customer service.">">Lead and monitor the performance of assigned agents to ensure Key Performance Indicators (KPIs)...

  • Team Lead

    5 days ago

    Cebu City, Central Visayas, Philippines IONOS Full time ₱900,000 - ₱1,200,000 per year

    AtIONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    OverviewAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted...

  • SERVICE DESK TEAM LEAD

    7 days ago

    Cebu City, Central Visayas, Philippines Allied Fusion Services, Inc. Full time ₱450,000 - ₱600,000 per year

    JOB SUMMARYThe Service Desk Team Leader is responsible in managing the Managed Service Desk Team. He or she shall support the SDM that all client requirements are relayed to subordinates and tracked for the purpose of its delivery and implementation. He shall also be responsible in collaborating with the Client Services and TQID Support in the gathering all...

  • Support Team Lead

    3 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewAs a Support Team Lead at Staff4Me, you will be responsible for managing the daily operations of the support team, ensuring that all customer inquiries and issues are addressed promptly and effectively. You will lead by example, mentoring team members, and fostering a positive work environment. Your role will involve developing processes to improve...

  • Customer Service Operations Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeOperations Full time ₱5,000,000 - ₱7,000,000

    Job PostingWe are seeking an accomplished Operations Manager to lead our call center team, ensuring exceptional customer service delivery through efficient operational management.Responsibilities:Develop and analyze Salesforce reports to monitor call center performance metrics.Manage cases across all products and departments at a strategic level.Identify and...