Customer Experience Leader

14 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱1,591,400
Job Overview

We are seeking a highly skilled Customer Support Team Lead to join our team. In this role, you will be responsible for leading a team of customer support professionals and ensuring that we deliver an exceptional customer experience globally.

The ideal candidate will have a strong background in customer support operations, excellent leadership skills, and the ability to motivate and inspire their team members.

  • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Lead and manage a team of customer support agents across multiple channels (email, chat & phone).
  • Act as a trusted point of contact for escalations and high-priority issues related to your scope.
  • Achieve service level agreements, productivity metrics, and quality metrics for your line of business at the individual and team level.
  • Provide leadership mentorship based on industry best methodologies and performance management.
Requirements

To be successful in this role, you will need to have:

  • Minimum 6 years of relevant experience in customer support operations and people management.
  • Excellent track record of leading deeply engaged and high-performing teams using metrics to drive business decisions.
  • Subject matter expertise and interest in the crypto ecosystem.
  • Highly flexible and adaptable to meet the evolving needs of a high-growth, fast-paced organization.
What We Offer

We offer a competitive compensation package, including a target annual salary range of ₱1,591,400 PHP - ₱1,591,400 PHP. Full-time offers also include a target bonus and benefits, including medical, dental, and vision.

Equal Opportunities Employer

Coinbase is committed to providing equal opportunities to all qualified applicants. We welcome applications from diverse candidates and are an Equal Opportunities Employer.

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