Exceptional Customer Service Leader Wanted
1 day ago
We are seeking an experienced customer service leader to guide our support team toward success.
Key Responsibilities- Lead and monitor the performance of your assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Minimum 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service.
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Track record in managing KPIs, attendance, and performance with precision.
- Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
- Ability to assess team well-being and provide support where needed.
- Analytical skills to create, interpret, and act on performance reports.
- Performance bonuses.
- Health insurance.
- Paid time off.
- Year-end bonus.
- Personal computer with at least an i5 processor.
- Minimum 20 Mbps internet speed.
Apply today and help us redefine customer service excellence.
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