Operations Team Lead Position

4 days ago


Manila, National Capital Region, Philippines Insight Full time

As a key member of our team, the Client Operations Team Lead will oversee the daily productivity of teammates and ensure high levels of customer engagement. This role requires strategic decision-making related to systems and processes, as well as the development of teammates through identifying strengths and weaknesses and organizing necessary trainings.

We are looking for an experienced professional with 5+ years of experience in customer service and operations or other related experience. Knowledge of CRM tools is also essential. Strong written and verbal English communication skills are required.

The successful candidate will have the opportunity to develop and implement efficient practices to meet business needs, work on special projects for clients and sales force as needed, and build relationships with other Insight departments to increase efficiencies where applicable.

We offer a comprehensive benefits package, including health insurance, group life insurance, and flexible work arrangements. Our company values Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.



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