Team Lead for Client Operations

7 days ago


Manila, National Capital Region, Philippines Insight Full time

At Insight, we're dedicated to unlocking the power of people and technology to accelerate transformation and achieve extraordinary results. We're seeking a highly skilled Client Operations Team Lead to join our team and help us achieve our goals.

In this role, you will be responsible for overseeing the daily productivity of teammates and ensuring high levels of customer engagement. You will also provide first-level escalation support and make strategic decisions related to systems and processes.

To be successful in this position, you will need 5+ years of experience in customer service and operations or other related experience. You should also be knowledgeable about CRM tools and have strong written and verbal English communication skills.

We offer a comprehensive benefits package, including health insurance, group life insurance, and flexible work arrangements. Our company values Hunger, Heart, and Harmony, and we strive to create a positive impact in our communities.



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