Operations Team Lead
6 days ago
Unlock Your Potential at TDCX Philippines
TDCX Philippines is an award-winning and fast-growing BPO company that offers a rewarding career for those who aspire to do more and achieve more. We provide a dynamic work environment where you can unleash your full potential and grow with us.
We are looking for an Operations Team Lead who will champion our client's mission and help teams understand how their work contributes to end goals. As a key member of our team, you will be responsible for managing and utilizing metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
The Ideal Candidate
- Has 3-5 years of experience in an operational management role
- holds a minimum of 2 years of college education, preferably a bachelor's degree
- is able to develop leaders by teaching direct reports to become inspiring leaders for their own direct reports and model similar behavior as leaders of Leads.
- has the ability to look at each problem or data set from many different angles to find innovative and simple solutions
- possesses an entrepreneurial spirit, able to take what is available and build a fort with it; it's not a problem, it's a challenge
- can simplify complex problems to find the best path forward
- exemplifies excellent communication and interpersonal skills, embracing the adventure with Client, Peers, and teams and using superior communication skills to cultivate professional relationships with Client.
Key Responsibilities
- Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
- Maintain ultimate responsibility for team structure, recruiting, on-boarding, and training by working with CX leadership, direct reports and other business partners.
- Translate client company goals into clear and comprehensive directives for team. Support direct reports as they implement new directives.
Becoming Part of Our Team
At TDCX Philippines, we offer a comprehensive package of benefits and opportunities for growth and development. If you have the passion, skills, and expertise to excel in this role, please submit your application today.
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