Operations Team Lead
4 days ago
We are seeking a highly skilled Operations Team Lead to join our team at ePERFORMAX Contact Centers Corporation.
Responsibilities:- Facilitate the development of team leads through individual coaching sessions, using the EPX COACHing Model, to enhance their performance.
- Evaluate team leads' adherence to TIER by observing team huddles and providing constructive feedback.
- Conduct daily/weekly performance check-ups and review TL reports to support team leads in their tasks and responsibilities.
- Create and manage team lead schedules, rosters, and floor seat plans to meet the real-time needs of the team.
- Analyze site/LOB performance by reviewing real-time reports and collaborate with TLs and other departments to implement action plans and projects.
- Develop and implement strategies to manage site attrition by performing agent intervention sessions and collaborating with TLs and other departments.
- Cultivate the career development of TLs through individual discussions and ensure they uphold client policies.
- Address situations that require judgment, communicate and resolve issues, and take escalations when necessary.
The ideal candidate should possess strong leadership skills, excellent verbal and written communication skills, and proficiency in creating reports and using MS Office.
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Tech Process Team Lead
3 days ago
Manila, National Capital Region, Philippines Google Operations Center Full timeTech Process Team Lead - Payments - 1PApply locations PH-MNL-LIMA time type Full time posted on Posted 2 Days Ago job requisition id JR1313Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we...
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IT Operations Team Lead
2 days ago
Manila, National Capital Region, Philippines Aprisa Business Process Solutions, Inc. Full timeWe are looking for a highly skilled IT Operations Team Lead to join our team at Aprisa Business Process Solutions, Inc. As an IT Operations Team Lead, you will be responsible for overseeing the installation, configuration, and maintenance of server-based applications and database systems.ResponsibilitiesThe IT Operations Team Lead will be responsible for...
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Payments Team Manager
3 days ago
Manila, National Capital Region, Philippines Google Operations Center Full timeJob DescriptionThe Technical Process Lead will collaborate closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through technical troubleshooting.Main ResponsibilitiesManage a team of technical process analysts and quality analysts.Establish, maintain, and improve processes, training,...
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Operations Team Lead
3 days ago
Manila, National Capital Region, Philippines China Bank PH Full timeWe are seeking a highly motivated and experienced Operations Team Lead to join our team at China Bank PH.About the Role:The successful candidate will be responsible for leading our branch operations team, ensuring that all tasks and responsibilities are executed efficiently and effectively. This role requires strong leadership and management skills, as well...
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Operations Team Lead
2 days ago
Manila, National Capital Region, Philippines Shopee Full timeJob DescriptionThe Hub Lead will play a critical role in ensuring the smooth operation of our hub at Shopee Manila.The successful candidate will be responsible for leading team briefings, conducting weekly staff meetings, and regularly assessing team performance.Key ResponsibilitiesOversee daily hub operations, ensuring compliance with established...
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Operations Team Lead
7 days ago
Manila, National Capital Region, Philippines TDCX Philippines Full timeAbout the RoleThis Senior Operations Manager will lead and manage the performance of a team by monitoring KPIs, developing individual plans, and providing coaching to meet or exceed standards.Key responsibilities include conducting performance reviews, performing transaction monitoring, guiding new team members, and fostering team discipline and...
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Operations Team Lead
5 days ago
Manila, National Capital Region, Philippines MAAGIR Corp. Full timeMAAGIR Corp. is a leading importer and turnkey contractor, providing comprehensive solutions for poultry and swine farm development.About the RoleThis full-time hybrid role involves overseeing daily business operations, ensuring efficiency, managing budgets, and improving performance.The Assistant Operations Manager will be responsible for:Leadership and...
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Operations Team Lead
3 days ago
Manila, National Capital Region, Philippines WNS Global Services, Inc. Full timeCompany OverviewWe are WNS Global Services, Inc., a leading provider of business process management solutions. Our team is dedicated to delivering exceptional results and exceeding client expectations.Job DescriptionAssist in supporting agents in production and training.Provide effective coaching and constructive feedback to subordinates.Perform...
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Banking Operations Team Lead
6 days ago
Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full timeJob DescriptionWe are seeking a talented Banking Operations Team Lead to lead our Commercial Client Operations team in National Capital Region (Manila), Philippines. As a key leader, you will oversee the daily operations, ensure efficient processing of client requests, and provide guidance to team members.Main Responsibilities:Lead and manage a team of...
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Operations Team Lead
7 days ago
Manila, National Capital Region, Philippines RVS CARGO SERVICES INC. Full timeJob DescriptionRVS CARGO SERVICES INC. is seeking a qualified candidate for the role of Operations Supervisor. As a key member of our team, you will be responsible for overseeing logistics operations and ensuring seamless execution of import and export processes.Key Responsibilities:- Coordinating with internal teams to achieve operational goals- Analyzing...
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Technical Process Lead
3 days ago
Manila, National Capital Region, Philippines Google Operations Center Full timeAbout the RoleWe are seeking an experienced Technical Process Lead to join our team at the Google Operations Center.As a Technical Process Lead, you will play a critical role in supporting our partners on payment processing and facilitation for monetized Google products.Key ResponsibilitiesManage a team of technical process analysts and quality...
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Operations Team Lead
2 days ago
Manila, National Capital Region, Philippines TDCX Philippines Full timeUnlock Your Potential at TDCX PhilippinesTDCX Philippines is an award-winning and fast-growing BPO company that offers a rewarding career for those who aspire to do more and achieve more. We provide a dynamic work environment where you can unleash your full potential and grow with us.We are looking for an Operations Team Lead who will champion our client's...
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Tech Operations Coordinator
3 days ago
Manila, National Capital Region, Philippines Google Operations Center Full timePosition OverviewThe Technical Process Lead will report to the Google Operations Center and be responsible for supporting our partners on payment processing and facilitation for monetized Google products.You will work closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through...
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Team Lead
4 days ago
Manila, National Capital Region, Philippines Snappr Full timeJob DescriptionWe are seeking an experienced Team Lead to join our photo editing team in Manila. As the AI Operations Manager, you will oversee the growth and development of a team of editors responsible for delivering high-quality images through collaborative AI technology.Your key responsibilities will include utilizing data analytics to understand editor...
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Operations Team Lead
4 days ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeJob OverviewDME Service Solutions is a global call center business process outsourcing service solutions company. We strive to be the industry leader in delivering exceptional customer experiences for our clients.As an Operations Team Lead, you will play a key role in managing a team of customer service representatives and ensuring they meet company...
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Client Operations Team Lead
3 days ago
Manila, National Capital Region, Philippines Insight Full timeClient Operations Team LeadLocation: This is an onsite opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605Now is the time to bring your expertise to the Client Operations Team Lead role for a Fortune 500 Solutions Integrator where success and fulfillment go...
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Operations Hub Team Lead
4 days ago
Manila, National Capital Region, Philippines Shopee Full timeJob DescriptionWe are seeking an experienced Operations Hub Team Lead to join our team at Shopee. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our logistics hub, ensuring high productivity levels and meeting all Key Performance Indicators (KPIs).Main Responsibilities:Assist in managing the daily...
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Technical Operations Team Lead
7 days ago
Manila, National Capital Region, Philippines Nasdaq, Inc. Full timeNasdaq, Inc. seeks a skilled Technical Client Success Manager to lead a Manila-based team supporting client-facing technical operations.Responsibilities include managing day-to-day tasks, conducting regular check-ins, assisting with workload prioritization, and providing escalation support.Key qualifications include 4+ years of experience in Client Success,...
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Team Lead
3 days ago
Manila, National Capital Region, Philippines PartnerHero Full timeRole OverviewWe are seeking a highly skilled and experienced Team Lead to join our operations team. As a Team Lead, you will play a key role in facilitating successful programs for our clients by directly leading a team of associates and optimizing their contribution to the client's operations.About the RoleEstablish processes and procedures with the growing...
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Tax Operations Team Lead
3 days ago
Manila, National Capital Region, Philippines ACCA Careers Full timeAbout Our Client:Northern Trust is a renowned financial institution that has been serving the world's most sophisticated clients for over 130 years.We provide innovative financial services and guidance through our enduring principles of service, expertise, and integrity.Job Description:The Senior Tax Processing Manager will lead the Custody Tax Operations...