Team Lead

4 days ago

Manila, National Capital Region, Philippines PartnerHero Full time

Role Overview

We are seeking a highly skilled and experienced Team Lead to join our operations team. As a Team Lead, you will play a key role in facilitating successful programs for our clients by directly leading a team of associates and optimizing their contribution to the client's operations.

About the Role

  • Establish processes and procedures with the growing business of the partner by developing an understanding of the process, business, and support interaction.
  • Provide constant valuable feedback for all stakeholders - Program Manager, Partner, and Associates.

Responsibilities

  1. Lead weekly team meetings or huddles and conduct regular 1:1s with each of your direct reports.
  2. Provide quality feedback to foster improvement for each of your team members and document performance issues or opportunities for development as required.
  3. Conduct QA, coaching sessions, and side-by-side feedback.
  4. Provide and facilitate training to new hires or current associates as needed.
  5. Support/Assist associates during production and assign associates to new and different tasks as required.
  6. Monitor production levels for each associate using metric data tools.
  7. Build and maintain the team's schedule to ensure appropriate coverage.
  8. Participate in the hiring process by helping to identify and select ideal candidates according to the program's needs.
  9. Ensure all applicable policies are followed.

About Us

At PartnerHero, we connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

Our core values guide our actions:

  • Care for others - Cooperate, empathize, and seek opportunities to put each other first.
  • Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change.
  • Manifest trust - Trust is the bond that allows us to work at our highest levels.
  • Take ownership - Doing the right thing should come naturally.
  • Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues.

We are proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging. We consider qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics.

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