Operational Team Lead

5 days ago


Manila, National Capital Region, Philippines Shopee Full time
Job Summary

The Operational Team Lead is responsible for overseeing the day-to-day operations of our hub, ensuring high productivity and efficient achievement of Hub KPIs.

This includes managing parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Main Responsibilities
  1. Monitor and optimize hub performance to meet productivity targets.
  2. Develop and implement process improvement initiatives to enhance hub efficiency.
  3. Manage inventory levels and ensure accurate tracking of stock movements.
  4. Coordinate with agency coordinators to oversee agency teams.
  5. Assist the Customer Support team with call-outs to resolve customer escalations.
Requirements
  • Bachelor's Degree Holder.
  • At least 3 years related experience in Logistics, Warehouse and Distribution.
  • Leadership experience in a warehouse or hub environment.
  • Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).


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