Customer Service Expert

3 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time $12,000 - $24,000
Job Overview

This role involves delivering exceptional customer service support to drive customer satisfaction and business success.

Key Responsibilities:
  • Respond to customer inquiries via multiple channels (phone, email, chat)
  • Provide accurate product information and troubleshooting steps
  • Engage in real-time support during working hours
  • Monitor and respond to support tickets in various CRM systems
  • Escalate complex issues to appropriate teams or individuals
  • Track and follow up on open tickets to ensure timely resolution
Requirements:
  • At least 1 year of experience in a customer support role or similar field.
  • Excellent written and verbal communication skills
  • Proficiency in using CRM systems and basic office software
  • Ability to work in a fast-paced environment
Benefits

This role offers an opportunity to develop skills and knowledge in customer service and support.

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