Customer Service Advocate

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱1,011,728 - ₱1,452,786
The Customer Service Representative role is pivotal in catering to customer needs and providing expert advice on banking services.

Key Responsibilities:
  • The ability to communicate effectively with customers through interpersonal skills.
  • Delivering exceptional customer service experience through a strong service orientation.
  • Understanding of regulatory, quality control, and risk management frameworks.

Main Responsibilities

  • Maintain and nurture customer relationships through regular communication.
  • Process transactions and requests in accordance with bank policies and procedures.
  • Manage customer complaints by coordinating with the concerned unit to ensure resolution and meet client satisfaction.

Requirements

  • A bachelor's degree in any field.
  • At least three years of combined sales and operations experience in branch banking.

About This Role

This role involves working closely with customers to understand their requirements and provide tailored solutions. The ideal candidate will have excellent communication and interpersonal skills, as well as a strong understanding of banking products and services.

This position offers an exciting opportunity to work in a fast-paced environment and contribute to the success of the bank.

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