Service Quality Expert

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerExperience Full time $40,000 - $50,000
Job Title: Service Quality Expert

The role of the Service Quality Expert is to drive consistency in quality assurance and customer experience.

Key Responsibilities:
  • Develop a deep understanding of customer needs and expectations.
  • Collaborate with cross-functional teams to implement quality improvement initiatives.
  • Identify and analyze areas for improvement, and develop strategies to enhance customer satisfaction.
  • Provide coaching and training to team members to ensure high-quality service delivery.

Required Qualifications:

  • Bachelor's degree in any field.
  • At least 2 years of working experience in a call center environment.
  • Minimum of 1 year of experience in a quality role.

Benefits:

  • Opportunity to work in a dynamic and collaborative environment.
  • Professional growth and development opportunities.
  • Chance to make a meaningful impact on customer experience.

Additional Information:

This role requires strong analytical, communication, and interpersonal skills. The ideal candidate will be able to work effectively in a fast-paced environment and adapt to changing priorities.

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