Customer Service Ambassador

3 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $30,000 - $50,000
Job Title: Customer Service AmbassadorDescription:

We are seeking a meticulous and professional customer service expert with exceptional written and verbal English communication skills. The ideal candidate will possess a deep understanding of customer-centric service principles and be able to effectively communicate with customers via email and phone.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, payment issues, and returns
  • Maintain accurate records of customer interactions and issues
  • Collaborate with other teams to resolve customer concerns efficiently
Qualifications:
  • Excellent written and verbal English communication skills
  • Previous experience in customer-facing roles, preferably in an e-commerce setting
  • Strong understanding of customer-centric service principles and ability to apply industry best practices accurately
Essential Skills:
  • Email management tools
  • Basic CRM software
  • Problem-solving skills
  • Multitasking abilities

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