Business Leader for Customer Experience

7 days ago

Davao City, Davao, Philippines beBeeLeadership Full time ₱1,800,000 - ₱2,500,000
Operations Manager Job Description

The Operations Manager is responsible for leading a team in delivering exceptional customer service and driving business results. This role requires a strong leader who can motivate, coach, and develop their team to meet performance targets.

Key Responsibilities
  • Execute management operating system requirements for forecasting, planning, and evaluation of key performance metrics.
  • Communicate effectively with representatives and members to ensure consistent experience and foster a positive work environment.
  • Manage team performance daily to attain service and quality objectives through coaching and mentoring Supervisors.
  • Analyze metrics and take appropriate action to improve performance, drive business results, and deliver on key performance indicators.
  • Provide leadership and guidance to Supervisors to develop their competencies and champion a coaching model that fosters creativity, learning, and accountability.

About the Role: The Operations Manager will be responsible for leading a high-performing team in delivering exceptional customer service and driving business results. The ideal candidate will have a proven track record of managing teams, developing leaders, and driving performance improvement.

Requirements: To be successful in this role, you will need to have excellent leadership and communication skills, as well as the ability to analyze metrics and make data-driven decisions. You will also need to be able to coach and develop your team to meet performance targets.

Benefits: In addition to a competitive salary and benefits package, we offer opportunities for professional development and growth. Our company culture values collaboration, innovation, and customer focus, and we are committed to creating a positive and inclusive work environment.

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