Data-Driven Customer Success Leader

1 day ago

Davao City, Davao, Philippines beBeeCustomerSuccess Full time ₱1,500,000 - ₱2,000,000
Job Overview

A customer-facing leader is needed to oversee the success of our clients through data-driven strategies and initiatives. This role requires collaboration with cross-functional teams to enhance user experiences and implement retention strategies.

Responsibilities:
  • Develop and execute plans to improve customer engagement and retention.
  • Work with design and product teams to optimize UI/UX and reduce churn.
  • Design and test solutions to enhance navigational flow and usability.
  • Collaborate with sales and marketing to align retention initiatives with business objectives.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
Requirements:
  • Strong understanding of SaaS, user journey mapping, and usability principles.
  • Solid grasp of navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.

In this dynamic environment, you will have opportunities to grow and make a real impact in legal tech. Join us and take the next step in your career.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing
  • Industry: IT Services and IT Consulting

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