Global Customer Experience Leader

2 days ago

Davao City, Davao, Philippines beBeeCustomer Full time $60,000 - $80,000

We are seeking a skilled professional to fill the role of Customer Support Manager. As a key member of our team, you will be responsible for managing and developing a high-performing support team. Your primary objective will be to ensure that all customer interactions are handled with excellence, empathy, and clarity.

The ideal candidate will have a strong background in customer service, with experience in leading teams and managing performance. You will be expected to develop and implement strategies to improve customer satisfaction, resolve complex issues, and drive business growth.

About the Role

This is a challenging and rewarding opportunity for someone who is passionate about delivering exceptional customer experiences. As Customer Support Manager, you will play a critical role in shaping the direction of our support team and contributing to the success of our organization.

Key Responsibilities
  • Team Development: Develop and lead a high-performing support team, focusing on individual and team performance improvement.
  • Customer Experience: Ensure that all customer interactions are handled with excellence, empathy, and clarity, resulting in high customer satisfaction ratings.
  • Process Improvement: Identify areas for process improvement and implement changes to streamline operations, reduce response times, and enhance customer experiences.
Requirements

To be successful in this role, you will need:

  • A degree in Business Administration, Marketing, or a related field.
  • At least 3 years of experience in customer service, with a proven track record of leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
  • Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy, including vacation days and holidays.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

Join our team today and take the first step towards a rewarding career as a Customer Support Manager

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