
Exceptional Customer Experience Leader
1 day ago
As a Support Services Lead, you will drive the delivery of exceptional customer experiences by leading and inspiring a support team.
Key Responsibilities:- Lead a support team to deliver excellent customer experiences.
- Manage escalations, monitor performance, and foster a culture of collaboration.
- Oversee customer support tickets, ensuring timely resolution and clear communication.
- Administer and optimize Salesforce, including training, reporting, and automation.
- Collaborate across departments to resolve complex challenges and improve processes.
- 8+ years of production environment experience.
- 5+ years of SQL and team leadership.
- Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL).
- Cloud systems experience (networking, storage).
- Excellent communication, problem-solving, and leadership skills.
- Salesforce administration experience.
- Knowledge of Java, JSP, or jQuery.
- Utility industry or Smart Grid experience.
- ITSM/ITIL knowledge.
This is a fully remote role located in a preferred location. The ideal candidate will have a passion for delivering exceptional customer experiences and making an impact in the utility industry.
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