Customer Service Team Manager

14 hours ago


Baguio City, Cordillera, Philippines beBeeLeadership Full time ₱600,000 - ₱900,000

We are looking for a leadership professional to manage and motivate our customer support teams. The ideal candidate will have experience in leading high-performing teams and driving results through effective coaching and mentoring.

Key Qualifications
  • Minimum 3 years of leadership experience in a customer service environment with a proven track record of success.
  • A strong command of English, both written and spoken, is essential for this role.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is highly desirable.
  • The ability to analyze data, create reports, and make informed decisions is crucial for this position.
Your Role
  • Lead and monitor the performance of your assigned agents to ensure they meet or exceed key performance indicators (KPIs).
  • Conduct regular coaching sessions to help team members improve their skills and achieve their goals.
  • Evaluate agent performance bi-annually and provide feedback and recommendations for growth and development.
About This Opportunity

This is an excellent opportunity for a motivated and experienced leader to join our team and drive excellence in customer service.



  • Baguio City, Cordillera, Philippines Rapide - Pagsanjan, Laguna Full time ₱315,000 - ₱420,000 per year

    JOB SUMMARYWe are looking for a dedicated and proactive Customer Service Team Leader to guide and support our customer service team. The role involves overseeing day-to-day operations, ensuring high levels of customer satisfaction, and motivating the team to meet and exceed performance targets.JOB DESCRIPTIONLead a small team to handle customer inquiries,...


  • Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,200,000

    Job OverviewWe are seeking an experienced customer service leader to join our team. The ideal candidate will have a strong background in managing customer-facing teams and driving results through effective leadership and strategic planning.


  • Baguio City, Cordillera, Philippines THESTUDIO Full time

    About UsAt THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via...


  • Baguio City, Cordillera, Philippines beBeeCustomer Full time $50,000 - $80,000

    Job OverviewWe are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer support team, you will be responsible for guiding and mentoring a team of customer service representatives to deliver exceptional service to our clients.Key QualificationsA minimum of 3 years of leadership experience in a customer service...


  • Baguio City, Cordillera, Philippines beBeeSupport Full time $4,528 - $47,904

    We are seeking a skilled professional to join our team as a Customer Support Representative.This role requires someone who is passionate about delivering exceptional customer service and has a strong ability to communicate effectively with customers. The ideal candidate will be able to work independently, prioritize tasks efficiently and maintain a positive...


  • Baguio City, Cordillera, Philippines Rapide - Pagsanjan, Laguna Full time ₱405,000 - ₱540,000 per year

    JOB SUMMARYWe are seeking an experienced and motivated Customer Service Supervisor to lead our customer service team. The ideal candidate will oversee daily operations, ensure customer satisfaction, and provide guidance and training to team members. This role requires strong leadership, communication, and problem-solving skills.JOB DESCRIPTIONLead the...


  • Baguio City, Cordillera, Philippines STARLIGHT BUSINESS CONSULTING SERVICES INC Full time ₱420,000 per year

    Responsibilities:● Lead the customer service team to achieve KPIs (response time, resolution rate, customer satisfaction, etc.).● Manage scheduling, performance reviews, and daily operations.● Communicate with global teams to optimize customer experience.Requirements:● BPO Experience in call center, BPO, or online service team management.● Fluent...


  • Baguio City, Cordillera, Philippines Technodream Web Designs, Inc Full time ₱150,000 - ₱300,000 per year

    URGENT ON-SITE JOB Join our dynamic team at TECHNODREAM WEB DESIGNS INC. & DREAM WEBWORKS CREATIONS INC. as a Customer Service . In this full-time position based in Baguio City Benguet, you will be responsible for providing exceptional customer service and administrative support to our valued clients.What you'll be doingRespond to client inquiries and...


  • Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Customer Service ExpertMCI specializes in delivering tailored solutions to meet diverse client needs.We're seeking individuals who thrive in team-oriented environments and are passionate about delivering exceptional customer service.To be considered, complete a full application on our company careers page, including all screening questions and a brief...


  • Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱45,000 - ₱55,000

    We're seeking a Customer Service Expert to join our team and take ownership of delivering exceptional customer experiences.About the RoleThe Customer Experience team is responsible for connecting our customers with our business, providing support with their queries and platform use.This role plays a crucial part in maintaining relationships with our customer...