Customer Service Team Lead Position

1 day ago

Baguio City, Cordillera, Philippines beBeeCustomer Full time $50,000 - $80,000
Job Overview

We are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer support team, you will be responsible for guiding and mentoring a team of customer service representatives to deliver exceptional service to our clients.

Key Qualifications
  • A minimum of 3 years of leadership experience in a customer service environment is required.
  • A proven track record of success in e-commerce customer service, with knowledge of Shopify, BigCommerce, or Amazon is an asset.
  • Strong English language skills, both written and spoken, are essential.
  • Familiarity with support tools such as G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is necessary.
  • Ability to manage KPIs, attendance, and performance with precision is crucial.
  • Experience in regular team coaching, one-on-one mentoring, and performance reviews is required.
  • Ability to assess team well-being and provide support where needed is vital.
  • Analytical skills to create, interpret, and act on performance reports are necessary.
Your Day-to-Day Responsibilities
  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Benefits
  • Performance and recognition bonuses are offered.
  • Health and dental insurance is provided.
  • Paid time off is available.
  • Year-end bonus is included.
Requirements
  • A personal computer with at least an i5 processor (or equivalent) is required.
  • A minimum of 20 Mbps internet speed (both upload and download) is necessary.

Apply today and take the first step towards a rewarding career as a Customer Service Team Lead.

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